Skip to main content

How Can We Help?

Your flyDetect® trap did not take its scheduled daily photograph

You are here:

You noticed that your scheduled daily photograph was not taken. Your trap is still shown as being online (Green, Amber or Red status), so why was it missed?

This is likely due to an interruption in the internet signal being received by the trap. The first thing to do is using the flyDetect mobile or web app, request a new image following the steps below.

  1. On the mobile app, navigate to the trap’s information page.
  2. Scroll down to and expand the ‘Servicing’ section.
  3. Press the ‘Request New Image’ button.

If this operation is successful, you will be shown a new image, which can be confirmed by the capture time displayed. This means there was likely a temporary drop in internet connectivity which has now been resolved and your next scheduled daily image should work as normal.

If this problem reoccurs regularly, then you may need to explore a different connection method offering more reliable connectivity.

If the image request fails, yet the trap is still being shown as online, it is likely that the trap is actually offline, and it is yet to have reached the set timer for its connectivity check. This cannot be checked or changed using the mobile app but defaults to 6 hours unless it was changed manually on the web app.

To check what the connectivity check interval is set at for the trap in question, log into the web app at Navigate to the traps information page and click ‘Edit flyDetect’. Scroll to the bottom of the page to the ‘Notification timings’ section and it will be displayed under ‘Time since last communication’. This can be changed between 6, 12 and 24 hours.

Once the set amount of time has passed, the trap will notify you if it is offline and if this is the case, then you will then have to visit the trap and diagnose the connectivity problem.

Possible reasons for lost internet connectivity:

  • The flyDetect trap has lost power.
  • The router it is connected to has lost power.
  • The Wi-Fi antenna / Ethernet lead has been dislodged from the trap or from the router.
  • The Wi-Fi antenna/ethernet lead has been damaged.
  • (Cellular only) You have run out of cellular data.
  • (Cellular only) The signal from your provider is not of a strong and consistent level – Consider repositioning your cellular router closer to an opening/window or moving it higher up. Failing this, consider changing to another network provider which offers better coverage in your area.
  • (Wi-Fi or Cellular) The signal being emitted from the router is not strong enough – Consider repositioning your router closer to the flyDetect trap or upgrading to a stronger router.
  • (Wi-Fi or Cellular) Wi-Fi password has been changed.
  • (Wi-Fi or Cellular) Wi-Fi SSID has been changed.